RETURN POLICIES

Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

1. Items are in the shipping process

1.a. The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.

We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

1.b. The package has been "in-transit" for more than 30 days.

For lengthy delays like this, we will credit the base cost back to your wallet. Or, if the customer prefers, we will reprint and reship the item.

Please note that Teeducate's refund policy will not apply in the case of any force majeure event. We will provide official notice at this event.

1.c. The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient’s address, we will credit the base cost back to your wallet. Or, if the customer prefers, we will replace the item.

Please note that Teeducate's refund policy will not apply in the case of any force majeure event. We will provide official notice at this event.

1.d. The package was returned to the sender because an invalid address was provided.

We do not offer replacements, refunds, or credits for invalid address entries.

1.e. The package was returned to its sender but the address was valid and correct.

We will be happy to replace and reship the order that was returned to its sender.

2. Received Items

2.a. The item received is incorrect or defective.

For incorrect or defective items, we can either credit the base cost to your Teeducate wallet or, if the customer prefers, we can ship them a new order.

Please note:

• Detailed photos are required for quality control purposes.
• Issues must be reported within 30 days from the delivery date to qualify for credit or replacement.
• We do not allow modifications to replacement items.
• Teeducate's refund policy will not apply in the case of any force majeure event. We will provide official notice at this event.
   

2.b. The order arrived with one or more items missing.

If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

Please note:

• Detailed photos are required for quality control purposes.
• Issues must be reported within 30 days from the delivery date to qualify for credit or replacement.
• We do not allow modifications to replacement items.
• Teeducate's refund policy will not apply in the case of any force majeure event. We will provide official notice at this event.

2.c. I have another problem regarding a received item.

If you have additional questions or concerns regarding received items, please submit a ticket.

We may apply an alternative credit/refund solution for special cases. In this event, we will provide an official notice.

3. Late Delivery

Each product in the Teeducate catalog contains a list of production times that account for the moment an order is accepted by Teeducate to the date of shipping out. Over 95% of our orders make this production. In the rare case that the order falls outside of that period of 10 days or more, we will credit the order.

Please note that Teeducate's refund policy will not apply in the case of any force majeure event. Teeducate will provide official notice in this event.