Shipping & Return Policies
I - SHIPPING & DELIVERY FAQ
1, When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designers to create a complete art file. Designing time will depend on adjustment (more or less, easy or difficult) and can be from 1-5 days or more.
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
Product |
US |
Other countries |
• Apparel |
4 - 6 days |
7 - 14 days |
• Blanket |
7 - 14 days |
UNAVAILABLE |
• Mug, Canvas, Poster |
6 - 8 days |
7 - 14 days |
*PLEASE NOTE:
- The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days")
- The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologise for any inconvenience that this may cause to you.
- Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out. We're so sorry for the inconvenience and hope that you can understand for us.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologise for any inconvenience due to delivery delays resulting from this.
- Free shipping: We have a free shipping program for all orders over $75 for US customers and over $100 for international customers.
2, How to check/track order status?
3, I never received my package, what should I do?
4, How much is shipping?
5, International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?
II - RETURN & EXCHANGE
1, Refunds & Replacement
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
- Your order/invoice ID
- In case you get the wrong item/ damaged item please send us a picture of the item you received via email at mac.teeducate@gmail.com
*Please Note
We do not process a refund/reprint in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- If 20 days have gone by since you got your items
2, Exchanges
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.